HCI Forum Topis DISS 720

At work, different employees have access to different specialized databases. Each employee's password expires every 30 days. Rather than have the system set up so that each employee is notified that their password is about to expire and can automatically change it, the system simply denies the employee entry in the database and refers them to the IT helpdesk that is run by an outside contractor. I have heard that the contractor charges my employer $30 for each of these calls. In my opinion, this is highway robbery.