HCI Forum Topic DISS 720

To follow-up on my previous entry re: having to change my specialized database password every 30 days by calling an outsourced IT helpdesk, I have had many misadventures speaking with helpdesk. On more than one occasion over the years (I go through this every month), I have spoken with an untrained employee who was either unable to change my password and needed to elevate the issue or screwed it up so that I was locked out of the system and also needed to elevate the issue.