HCI Forum Topic DISS 720

On 2 occasions I have forgotten the password to my work Blackberry. When this happens, you have 10 opportunities to change it. Apparently for security reasons, on the 10th failure, the Blackberry freezes and the user is locked out for good. The IT helpdesk was unable to help me. Instead, I was routed to a help desk that solely handles Blackberry issues and needed to be re-assigned the PDA as if I were a new employee. Both times this has happened the process has taken more than one day to complete.